• All services are flat-rate, based on the size and condition of your property.

• Quotes are confirmed after we review your information and, if needed, see the properly on arrival.

• If conditions are very different from what was described (for example: heavy buildup, clutter, or safety issues), we may:

  • adjust the price,

  • change the scope, or

  • recommend a different service (such as a deep clean) or a second visit.

• We work on route-based schedules, not exact appointment times.

• You’ll receive a 1-2 hour arrival window for your visit.

• Weather, traffic, or job overruns can affect timing, but we aim to stay within a reasonable window and keep you informed when delays occur.

• Please give us at least 24 hours’ notice to cancel or reschedule.

• Late cancellations (under 24 hours) may be charged a cancellation/rescheduling fee.

• If we arrive and cannot access the property within 15 minutes (no key, no answer, locked out, unsafe conditions), this will be treated as a lock-out. In these cases we may charge a lock-out fee of up to 50% of the scheduled service.

• Repeated last-minute cancellations and/or lock-outs may lead to suspension or termination of recurring services, or changes in pricing.

• Please make sure we can get in easily (door codes, keys, gates, etc.) and that we know how to access any special areas.

• Before we arrive, please remove or secure:

  • valuables and fragile items,

  • sensitive documents, and

  • excessive clutter.

• We do only the work quoted (for example, the specific rooms, tasks, and areas in your booking). Extra “while you’re here” requests may be:

  • declined if there is no time, or

  • added at an adjusted price, or

  • moved to a future visit.

• We do not:

  • move items over approximately 30 lbs (13.6 kg) (large furniture, appliances), except for move-out cleans,

  • work in areas that are unsafe, inaccessible, or likely to cause damage.

• Recurring visits (weekly, biweekly, monthly, seasonal) assumes your home or yard is kept at a certain maintenance level between visits.

• If visits are skipped or conditions change (for example, heavy buildup, extra rooms opened, significant neglect), we may:

  • reclassify the visit as a deep clean, and

  • update the price accordingly.

• Basic, Deep, and Move-Out cleans follow the service descriptions and inclusions on our price list and website.

• Results depend on the starting condition (stains, wear, damage, smoke, pet issues, etc.).

• Some stains, residue, and wear cannot be fully removed, and we will do what is reasonable for the material and time booked.

• Scheduled outdoor services may be affected by weather and ground conditions.

• Wet ground, snow, ice, high winds, or extreme temperatures may require us to:

  • adjust the work,

  • shorten or split the visit, or

  • reschedule for safety and proper results.

• Some outcomes (for example, lawn thickening, weed reduction, recovery after stress) depend on:

  • soil condition,

  • watering, and

  • weather.

Outcomes cannot be guaranteed.

• Pets must be secured or controlled so our team can enter and work safely.

• We are not responsible for escaped pets or disruptions caused by unsecured animals.

• Excessive pet waste, infestations, or hazardous condition may:

  • add extra charges,

  • require a different type of service, or

  • result in a refusal or early stop to the visit.

• We take health and safety seriously.

• We may refuse or stop work if we encounter:

  • unsafe structures or surfaces,

  • strong hazards (mould, bodily fluids, infestations) beyond reasonable scope, or

  • aggressive behaviour or conditions that put our team at risk.

• In those cases, we may:

  • recommend a different scope,

  • reschedule, or

  • end the service for that visit.

• Unless otherwise arranged, payment is due at completion of the visit or within 7 days of the invoice date.

• We may require deposits or pre-authorizations for large jobs, move-outs, and seasonal packages.

• Late or unpaid invoices may lead to:

  • late fees,

  • suspension of future visits, and/or

  • collection action where necessary.

• If something was missed or not completed as expected, please contact us within 24 hours of the visit.

• We will:

  • review your concern, and

  • where appropriate, offer a targeted re-visit or adjustment to make it right.

• After 24 hours, work is generally considered accepted.

• Any concerns about damageshould also be reported within 24 hours, with photos and details where possible, so we can invesitage properly.

• We may take before-and-after photos of work areas for:

  • quality control,

  • training, and

  • record-keeping.

• We may also use non-identifying photos (no faces, names, documents, addresses, or similar personal details) for marketing and portfolio purposes.

• If you do not want your property photos used in marketing, just let us know in writing and we will respect that request.

• Client information is handled in line with Alberta privacy law and our general privacy practices, as described fully in our Terms & Conditions of Service.

• We have a defined Standard Service Area (shown on our website and materials).

• Services within this area are normally not charged for travel.

• Properties outside this area may require:

  • a travel surcharge, and/or

  • a higher minimum booking amount.

• From time to time, we may offer:

  • promotions,

  • discounts, and

  • referral rewards.

• These offers are subject to specific program rules and may change or end at any time.

• Unless stated otherwise, rewards:

  • have no cash value,

  • are non-transferrable, and

  • cannot be combined with other discounts.